At City Meat Industries Pvt. Ltd., we strive to provide you with the freshest and highest quality meat, poultry, and seafood products. Due to the perishable nature of many of our items, we have specific guidelines regarding returns and refunds.
Non-Returnable and Non-Refundable Products
Freshly cut meat products, whole chickens, and fish (non-frozen) cannot be returned or refunded. This policy is in place to ensure food safety and maintain the integrity of our fresh products. Please inspect these items carefully upon delivery or collection.
Frozen Item Returns and Refunds
Frozen items may be eligible for a refund within one day of purchase. To be considered for a refund, the item must be in its original packaging and show no signs of tampering or improper storage.
Refund Discretion and Process
All refund amounts and refund options (e.g., store credit, replacement, or monetary refund) are solely at the discretion of City Meat Industries Pvt. Ltd. We reserve the right to deny any refund request, particularly if the product does not meet our return criteria or if there is a suspicion of misuse or fraud.
Wholesale Product Returns
Returns and refunds for wholesale products will be handled on an order-by-order basis. Please contact our sales team directly to discuss any issues with your wholesale order. Each case will be reviewed individually, taking into account the nature of the product, the reason for the return, and the specific terms of your wholesale agreement.
Required for All Returns
The original bill or proof of purchase is mandatory for all refund or return requests. Without the original bill, we will be unable to process your request.
Other Important Clauses
- Quality Concerns: If you have any concerns about the quality of a product, please contact us immediately upon receipt. We may request photographs or other evidence to assess the issue.
- Incorrect Orders: If you receive an item that is different from what you ordered, please notify us within 24 hoursof delivery. We will arrange for the correct item to be sent or offer an appropriate resolution.
- Refund Processing Time: Approved refunds will be processed within a reasonable timeframe, typically within 7-10 business days, depending on the refund method.
- Policy Changes: City Meat Industries Pvt. Ltd. reserves the right to modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or in our stores.
If you have any questions regarding our Refund and Returns Policy, please don’t hesitate to contact our customer service team.
